Complaints Process

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1. Purpose

Biobridge Partners is committed to fostering a culture of integrity, transparency, and accountability. This Complaints Process provides a clear pathway for employees and external stakeholders to report concerns, ensuring that all complaints are handled fairly, confidentially, and without fear of retaliation.

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2. Scope and reporting channels  

This policy applies to all employees, contractors, suppliers, clients/customers, community members, and other stakeholders who engage with Biobridge Partners. Complaints can relate to ethical concerns, workplace misconduct, regulatory violations, harassment, discrimination, or any other serious matters.

Reports may be submitted through the following channels:

  • Email
    Reports can be filed by sending them to our dedicated email: Report@biobridgepartners.com.
  • Company leadership
    Reports can be filed through direct communication with company leadership. For contact information, please follow this link.  
  • Company Board of Directors
    Complaints involving company leadership should be directed to the Chair of the Board. For contact information, please follow this link.

Additionally, Biobridge Partners participates in "Den Nationale Whistleblowerordning," a National Whistleblower Scheme by The Danish Data Protection Agency (Datatilsynet).

This whistleblower scheme can only be used by current or former employees of Biobridge Partners (or people with a similar work-related relationship with Biobridge Partners), and should only be used to report matters concerning:

  • Breaches of certain types of EU-law.
  • Serious breaches of the law and other serious offences.
  • Harassment and sexual harassment.

To read more about or to file a report through The National Whistleblower Scheme, please visit the official website:

Danish version: https://whistleblower.dk/

English version: https://whistleblower.dk/english

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3. Report handling process

All reports submitted via email, to company leadership, or to the Chair of the Board of Directors will be managed with the highest level of care and confidentiality. The process outlined below ensures that all reports are handled systematically, fairly, and in a timely manner.

3.1 Acknowledgement

  • Upon receipt of a report, an acknowledgment will be sent to the complainant within five working days, confirming the issue is under review.
  • Stakeholders submitting a report will be provided with clear information about the process, including:
  • Grounds for accepting the complaints.
  • Steps in the process and estimated timeframes and deadlines.
  • Possible outcomes and resolution mechanisms.

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3.2 Investigation

  • An impartial investigation will be conducted, involving interviews, document reviews, and any other necessary fact-finding procedures.
  • The complainant and any affected parties will be kept informed throughout the process, with regular updates on the status and expected next steps
  • If required, external independent advisors may be engaged to ensure impartiality
  • Consent from the complainant will be collected before any information related to the report is shared with additional parties. For more information on this, please consult our Whistleblower Protection Policy.

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3.3 Resolution

  • Based on the findings, a resolution will be proposed, which may include corrective actions, policy changes, disciplinary measures, mediation, or other remedial steps.
  • Where appropriate, mediation or alternative dispute resolution methods may be offered to facilitate a fair resolution.
  • The complainant will be informed in writing of the investigation's outcome and the reasoning behind the decision.
  • If the grievance is not accepted, a clear rationale will be provided, and complainants will be advised of any available avenues for appeal or further review.

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3.4 Reports submitted through the National Whistleblower Scheme

  • Reports submitted through the National Whistleblower Scheme are handled by the Danish Data Protection Agency (Datatilsynet). To read more about their report handling process, please consult their website:

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4. Confidentiality and non-retaliation
  • Biobridge Partners is committed to protecting individuals who file a complaint from any form of retaliation.
  • Any breaches of confidentiality or retaliation can be subject to disciplinary action.
  • To read more about our confidentiality and non-retaliation policy, please consult our Whistleblower Protection Policy.

This policy will be reviewed periodically to ensure alignment with best practices in grievance management and stakeholder protection.

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